Shipping & Returns

Products on www.schneiders.com are sold and shipped by Cashmere S.r.l., the authorized distributor of Schneiders 1946 S.R.L. For any question, write to us at info@schneiders.com.

Shipping

Where do you ship?

We ship to all countries of the European Union. At the moment we cannot accept orders with a delivery address outside the EU.

How much does shipping cost?

• Italy: free standard shipping on all orders.
• Other EU countries: EUR 35.00 per order.

Shipping costs are always shown at checkout, before you place your order. Prices include VAT, and there are no customs duties within the EU.

How long does shipping take?

Orders are usually processed within 1 to 3 business days for Italy and within 3 to 5 business days for other EU countries. Transit time is added to processing time and counts business days only.

During busy periods, processing may take a little longer. Some items may be available on backorder and ship later: this is always indicated on the product page. If your order is delayed for any reason, we will let you know by email as soon as possible.

My parcel arrived damaged. What should I do?

Please check your parcel on delivery. If it is visibly damaged, you can refuse it or accept it noting the damage on the courier's delivery note. Then write to info@schneiders.com with your order number and a few photos, and we will sort it out.

Can I get a business invoice?

Yes. Send your order number and company details (company name, address, VAT number and, for Italian companies, SDI code or PEC) to info@schneiders.com. Invoices are issued by Cashmere S.r.l. and our team will get back to you within a few days.

Returns

Can I return an item?

Yes. You have 14 days from the day you receive your order to change your mind, for any reason.

How do I return an item?

1. Let us know. Email info@schneiders.com with your order number and the items you want to return, within 14 days of receiving your order. We will reply within 5 business days.

2. Send it back. Please include your order number in the parcel.

Cashmere S.r.l. – Schneiders Returns

Strada Trossi 62

13871 Verrone (BI), Italy

Return shipping costs are paid by the customer. We recommend a tracked service.

What condition should items be in?

Items should be unworn, unwashed and returned with their original tags, ideally in their original packaging. You can of course try them on as you would in a shop. If an item comes back worn, washed, altered or damaged, we may deduct the loss in value from your refund.

How will I be refunded?

We refund the price of the returned items and the standard shipping cost you paid, using the same payment method you used for your order (credit card or PayPal). Refunds are made within 14 days of your return request, once we have received the items or proof that you have shipped them.

Can I exchange an item or get store credit instead?

Of course, if you prefer. Tell us in your email which item you would like instead:

• if the new item costs less, we will ship it as soon as your return arrives and email you a voucher for the difference;
• if the new item costs more, we will email you a voucher for the full amount you paid, which you can use towards the new item.

Vouchers are valid for 12 months. After the 14-day return period we no longer offer refunds, but we are happy to consider an exchange or store credit, under the same conditions.

Are there items that cannot be returned?

Made-to-measure or personalized items cannot be returned, unless they are faulty.

What if my item is faulty?

All products are covered by the 2-year legal guarantee of conformity. If something is wrong with your item, write to info@schneiders.com with your order number and photos. We will repair or replace it free of charge or, if that is not possible, refund you. In this case you do not pay any shipping costs.

Full details are set out in our Terms and Conditions. Last updated: 16 September 2026.